CUSTOMER CARE
 
ORDER
All available products are in stock and ready to deliver if not marked otherwise in the product description. After placing your order, you will receive an order confirmation by email – if you do not receive an order confirmation, please contact us.
If you wish not to open a customer account, please contact us at hello@theseptlabel.com and you can place your order with our team.
 

SIZING

Our clothes are designed to have a loose fit. If you are between sizes, unsure about what size to get, or craving a more fitted look, we recommend that you order the smaller size. Below you will find our size chart and instructions on how to take your measurements.

 

Sizechart

Size XS S S M M L
BUST 79.5 82 84.5 89.5 94.5 99.5
WAIST 61.5 64 66.5 71.5 76.5 81.5
HIP 86.5 89 91.5 96.5 101.5 106.5

International Sizes

Size XS S S M M L
GERMANY 30 32 34 36 38 40
FRANCE/SPAIN 32 34 36 38 40 42
ITALY 36 38 40 42 44 46
UK 4 6 8 10 12 14
US 0 2 4 6 8 10

 

RETURNS

We hope you will love everything that you order from us, but do not worry if something is not quite right, you have the right to withdraw from the contract within fourteen days from when you receive your order, without specifying a reason. To return items they must be in their original condition – unworn, unwashed and with all labels attached and associated packaging in its original condition.

To return items, please follow these steps:

Before sending any returns, please contact us within fourteen days from receiving your order at hello@theseptlabel.com and indicate your order number, your name and address. Please feel free to use the following model withdrawal form, which, however, is not a requirement.

To download the withdrawal form please CLICK HERE.

Pack the items, together with the invoice, in the original packaging and tape it securely. We really like to try and keep waste to a minimum, so please consider the environment and re-use our packaging when possible.

Mail your return using your carrier of choice to:

 

BEYOND STUDIOS

Stresemannstrasse 8

40210 Düsseldorf

Germany

 

Please allow a couple of days for us to receive and process your return. Once we have approved the return, you will receive a full refund, including the original shipping costs. We use the same payment methods used in the original transaction.

You bear the costs of returning the items.

CONTACT

We hope you enjoy your shopping. We love to hear your questions and thoughts, so please email us at store@beyondstudios.de