RETURNS
Returns
Need to return an item? Not a problem!
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it with the original tags.
Returns and exchanges are accepted within 14 days of the date of the purchase.
Non-returnable items: Beauty, Swimwear, Lingerie
To Prepare your Return Shipment, please complete the return form received with your order and ship to:
The customer is responsible for paying for shipping costs for returning any item/s using a trackable shipping method. All shipping costs are non-refundable.
We are not responsible for items not received by us due to shipping issues.
Please note that if we offer you a return label, we will deduct the amount of your shipping method from the refund. You can find the shipping rates in our Shipping Informations.
Refunds
Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
We are happy to answer any question you may have,
please email store@beyondstudios.de
Thank you!